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VIP Department Manager for the global leader in the electronic scratch card market (Ref: 1003016) | | Company Profile: | Our client is the pioneer and the global leader of the electronic scratch card market. Being the first company to have committed itself exclusively to electronic scratch games, our client hosts the largest number of players worldwide, and offers the most extensive portfolio of interactive scratch games. Since launching in 2005, our client’s vision has been to provide the highest quality gaming experience, through innovative software solutions, created directly towards the customers’ needs. | | | Reporting to: | Customer Services Director | | | Key Responsibilities: | The selected candidate will be mainly responsible for: creating and revising department protocols for improving processes and procedures in the VIP Department; creating and liaising with the Marketing Department to develop online recruitment of high value players; managing the VIP page in collaboration with the Product Department; developing and managing existing VIP reward program to increase the dub member’s loyalty / player satisfaction; managing VIP specific promotions and bonuses while reporting on profitability along with revising and implementing the New VIP Department. He/she will also be expected to produce internal and external management reports; have weekly and monthly Department meetings with team leaders and PAM’s; prepare weekly, monthly and quarterly summary presentations and attend periodic soft skills and managerial training. | | | Candidate Profile: | This post calls for an energetic, self motivated and ambitious individual with excellent communication, interpersonal and analytical skills. The selected candidate should be sales and target oriented coupled with strong management abilities to motivate, support and lead a multicultural team in a busy and hectic environment. Applicant must have an A Level Standard of education and will have previous experience in a customer support role in the gaming industry along with experience in online loyalty programs and managing VIP players. Previous experience in sales and marketing will also be considered an asset. | | | Salary and Benefits: | €25,000 - €33,000 per annum | |
| To Apply: |
Interested candidates should forward a detailed Curriculum Vitae (including references), a recent passport photograph and a letter of application, quoting the relevant vacancy reference number to The Recruitment Executive, CSB Group, The Penthouse, Tower Business Centre, Tower Street, Swatar BKR 3013 or to recruitment@csbgroup.com without delay. |
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